Privacy Policy
At The Galaxy Aviation, we value the trust you place in us when you book your travel and concierge services. Your privacy is a top priority. This policy explains what information we collect, how we use it, and how we keep it safe when you visit our website or use our services.
1. Information We Collect
To provide you with seamless Meet and Assist Services and luxury travel arrangements, we collect the following types of information:
Personal Details: Your name, email address, phone number, and nationality.
Travel Information: Flight numbers, arrival/departure times, and passport details (required for security and customs clearance).
Special Requirements: Information regarding Wheelchair Assistance or specific dietary needs for VIP Lounge Access.
Payment Information: Secure billing details handled through encrypted payment processors.
1. How We Use Your Information
We use your data strictly to ensure your journey is smooth and professional. This includes:
- Processing your bookings for Airport Assistance Services.
- Coordinating with our professional Porter Service and ground teams.
- Sending you booking confirmations and updates about your service.
- Improving our website to provide a better user experience.
3. Protecting Your Data
We treat your personal information like our own. We use industry-standard security measures to protect your data from unauthorized access. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Sharing Information with Partners
To fulfill your travel requests, we may share necessary details with trusted partners, such as:
- Airport authorities for security clearance.
- VIP Concierge Services and lounge operators.
- Ground transport service providers.
- Improving our website to provide a better user experience.
These partners are only given the specific information needed to perform their service.
4. Your Rights
You have control over your data. At any time, you can:
- Request a copy of the personal data we hold about you.
- Ask us to correct any incorrect information.
- Request that we delete your data (where legally permitted).
4. Cookies
Our website uses “cookies” to help us understand how visitors use our site. This helps us make the booking process faster and easier for you. You can choose to disable cookies in your browser settings if you prefer.
4. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. We encourage you to check this page periodically.
Contact Us
If you have any questions about our Privacy Policy or how we handle your data, please reach out to us: ops@thegalaxyaviation.com