Cancellation & Refund Policy

At The Galaxy Aviation, we strive to provide transparent, fair, and customer-friendly policies for cancellations and refunds. This policy outlines the terms under which cancellations and refunds are processed for our aviation services.

1. General Policy

All cancellations and refund requests must be made through official communication channels (email or registered contact details). Refund eligibility depends on the type of service booked, timing of cancellation, and applicable aviation regulations.

2. Cancellation Policy

2.1 Flight & Charter Bookings
  • Cancellations must be requested in writing
  • Charges may apply depending on the timing of cancellation
  • Last-minute cancellations may result in higher charges or no refund
2.2 Training Programs
  • Training fees once paid may be non-refundable or partially refundable depending on the stage of the course
  • Cancellation before course commencement may be eligible for partial refund after administrative deductions
  • No refund will be provided after training has commenced

3. 48-Hour Free Cancellation Window

In accordance with recent aviation industry practices:
  • Customers may cancel or modify bookings within 48 hours of booking without additional charges (subject to conditions)
  • This applies only if the scheduled departure is sufficiently in the future
This reflects updated aviation norms in India that allow a “look-in” period for customers to make changes without penalty.

4. Refund Policy

4.1 Eligibility
Refunds are processed based on:
  • Time of cancellation
  • Type of service booked
  • Payment terms agreed at the time of booking
Certain bookings (discounted fares, promotional offers, or special services) may be non-refundable.
4.2 Refund Components
Refunds may exclude:
  • Service charges
  • Administrative fees
  • Third-party charges
As per aviation norms, applicable taxes and statutory fees may be refundable even in non-refundable bookings
4.3 Refund Timelines
Credit card payments: processed within 7–10 working days
Bank transfers or other methods: may take 10–15 working days
Delays may occur due to banking or third-party processing
Industry guidelines require timely refunds to ensure customer protection and transparency.

5. Cancellation Charges

  • Cancellation charges will be clearly communicated at the time of booking
  • Charges will not exceed permissible aviation regulatory limits
  • Any third-party service fees will be disclosed in advance
Aviation authorities require transparency in cancellation fees and refund amounts.

6. No-Show Policy

Failure to report for a booked service without prior notice may result in 100% cancellation charges
Refunds (if any) will be limited to applicable taxes as per regulations

7. Changes & Rescheduling

  • Requests for rescheduling are subject to availability
  • Fare differences and service charges may apply
  • Some bookings may not be eligible for changes

8. Special Circumstances

8.1 Medical Emergencies
  • Refund or credit may be provided upon submission of valid medical documents
  • Approval is subject to verification and applicable regulations
8.2 Force Majeure
No liability shall be held for cancellations due to:
  • Weather conditions
  • Government restrictions
  • Technical or operational issues
  • Natural disasters

9. Third-Party Services

If services are booked through third-party providers (airlines, hotels, agents):
  • Their cancellation and refund policies will also apply
  • The Galaxy Aviation is not responsible for delays caused by third parties

10. Mode of Refund

Refunds will be processed using the original mode of payment
In some cases, a credit voucher (credit shell) may be offered, subject to customer consent

11. Policy Updates

The Galaxy Aviation reserves the right to update or modify this policy at any time without prior notice. Users are encouraged to review this page periodically.

12. Contact Us

For cancellation or refund requests, please contact:
The Galaxy Aviation
Email: ops@thegalaxyaviation.com
Website: https://thegalaxyaviation.com
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